Information About Purchases and Returns
act925 follows the recommendations of the Swedish Consumer Agency.
You can read more here: https://www.konsumentverket.se/
You must be over 18 years old to order products from act925.
Personal Data
Personal data is stored in compliance with the GDPR law.
Pricing
All prices are for individual items and are stated in SEK, including 25% VAT unless otherwise specified.
The applicable price is the one listed on the day the customer places their order. We reserve the right to correct obvious pricing errors or misinterpretations.
We also reserve the right for potential typographical errors, product changes, and price adjustments.
Product Display
We cannot guarantee that the colors of our products are exactly as they appear in reality, as color reproduction may vary depending on your screen settings and possible variations in the images.
Shipping
All shipments are sent using REK via PostNord unless otherwise agreed.
The shipping fee is SEK 109 per shipment. Orders over SEK 2,500 are shipped free of charge.
Payment
The webshop is connected to Klarna's payment system and Swish for businesses.
The ordered jewelry is crafted after payment is received, unless the item is already in stock. Ready items are shipped within five days, otherwise within 10-30 days.
If you have emailed your order, prepayment is required via bank giro number 562-3459 or Swish number 1232660363. Once payment is received, the items are crafted. Delivery is notified via the PostNord app.
Delivery Time
Delivery time varies depending on when your order is placed and whether the jewelry is in stock.
Typically, it takes 10-30 days for jewelry not in stock.
If you have specific delivery requests (e.g., for a gift), email [email protected], and I’ll try to accommodate your needs.
Transport
act925 is responsible if the item is damaged or lost during transit to the customer. The customer is responsible if the item is damaged or lost during return transit to act925.
If you notice that the items are damaged upon receipt, immediately report this to the post office or delivery point. Contact us with any questions at [email protected].
Right of Withdrawal
Under the Distance Selling Act, you have the right to return a fault-free item without providing a reason. Notify us as soon as possible, but no later than 14 days after receiving the item. Email [email protected].
Please note that the right of withdrawal does not apply to custom-made jewelry, such as pieces with text or specially designed items.
You are responsible for the return shipping cost. For refunds, provide your postal giro, bank giro, personal account, or bank account number. If you paid via Klarna, the refund will be processed through Klarna.
For returns, email [email protected] first for further instructions.
Complaints
If there is a defect with the jewelry, contact me via email at [email protected] as soon as possible.
For returns, send the item in its original unopened packaging along with your name and address to act925.
The right of withdrawal and returns applies for 14 days under consumer protection laws. The withdrawal period starts from the day you are notified that the product is available for collection at your postal outlet.
The product must be unused, securely packed, and returned in its original packaging to be eligible for a refund. It must be received by act925 within 14 days if you wish to exchange or return your product. Include your order number, name, and address.
You are responsible for the return shipping cost and ensuring the product is returned in undamaged condition. Refunds will be processed to the account from which the payment originated once the return is received.
In case of incorrect delivery (wrong item, incorrect quantity, damaged, or defective), immediately contact [email protected] to report the issue.
Return Address
Ann-Charlotte Thörn
act925
Parkers Gård 45
444 41 STENUNGSUND
SWEDEN
Email: [email protected]