About act925
The company is based in Stenungsund. The company's postal address is Parkers Gård 45, 444 41 STENUNGSUND.
If you wish to contact us, send an email to [email protected] with your inquiry and contact details, and we will get back to you shortly.
Order
Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation, you will find all details regarding the products, price, billing, and delivery address.
If there is any mistake in the order confirmation, you should immediately contact us by email at [email protected].
Delivery
Our normal delivery times are 10-30 days. Please note! Orders placed on weekends will be shipped at the earliest on the following Monday.
If delays in delivery occur (without us notifying you of an extended delivery time), please contact us at [email protected].
Prices
All prices in the store are stated in SEK and include 25% VAT.
We reserve the right to adjust prices due to errors in the price list or inaccuracies caused by incorrect information.
Right of Withdrawal
When purchasing goods from the website, you as a customer have a statutory 14-day right of withdrawal, starting from the day you receive the item you ordered.
5.1 Exercising your right of withdrawal:
You must notify us that you wish to withdraw from the purchase. The notification should be sent to [email protected]. In your message, please include your name, address, email address, order number, and the items you are returning.
You should immediately, and no later than 14 days from your notification, return the items to us.
You are responsible for the return shipping (REK), delivery, and the condition of the products when returning them. The products must be well-packaged and in their original packaging.
We reserve the right to deduct an amount corresponding to the depreciation of the item if the product is used or damaged compared to its original value.
5.2 The right of withdrawal does not apply to:
Custom-made products, which have been specifically tailored for you or have a clear personal touch based on your wishes.
Services that have been fully performed, where you have explicitly agreed to the service being initiated without the right of withdrawal.
For more information on the statutory right of withdrawal, see [here].
Complaints and Issues
If the product is damaged or incorrectly shipped when it arrives, we will, in accordance with applicable consumer protection legislation, repair the issue free of charge.
You must always contact us for approval before returning a defective product.
The complaint must be sent immediately after the defect is discovered.
6.1 How to proceed with a complaint?
Any defects or issues should always be reported to [email protected], including your name, address, email address, order number, and a description of the defect.
If we are unable to resolve the issue or deliver a similar product, we will refund you for the defective item in accordance with applicable consumer protection laws. We will cover the return shipping costs for approved complaints.
We reserve the right to refuse a complaint if it is found that the item is not defective according to applicable consumer protection laws. For complaints, we follow the guidelines from the Swedish National Board for Consumer Disputes (ARN), see arn.se.
Limitation of Liability
We do not accept liability for indirect damages that may arise due to the product.
We are not responsible for delays or errors caused by circumstances beyond the company's control (Force Majeure). These circumstances may include labor conflicts, fires, wars, government decisions, reduced or missed deliveries from suppliers.
Additionally, we are not responsible for any changes to products/product features made by the respective supplier or other factors beyond our control.
Product Information
We reserve the right to correct any errors on this website and to cancel out-of-stock products. We cannot guarantee that the images reflect the exact appearance of the products, as there may be color differences depending on the screen, photo quality, and resolution. We always try to display the products as accurately as possible.
Information on Cookies
According to the Electronic Information Act, visitors to a website must be informed that cookies are used. The information in cookies can be used to track a user’s browsing behavior. A cookie is a small text file that the website you visit requests to store on your computer to provide access to various features. You can configure your browser to automatically reject cookies. More information can be found on the website of the Swedish Post and Telecom Authority.
Personal Data
By shopping at act925, you accept our data protection policy and the processing of your personal data. We value your personal privacy and do not collect more data than necessary to process your order. We never sell or share your data with third parties without legal grounds.
act925 is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to handle your order and, in cases where you have requested newsletters or promotional offers, to tailor marketing to your individual needs.
The following information is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
10.1 What is personal data?
Personal data is any information that can be directly or indirectly linked to a physical person.
10.2 What data do we store?
To manage your order and respond to any inquiries related to your order (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history.
Your data is stored as long as we have a legal basis to process it, for example, to fulfill the agreement between us or to comply with legal obligations, such as the Accounting Act.
10.3 Legal basis
When making a purchase, your personal data is processed to fulfill the agreement with you.
Marketing, campaigns, and similar communications are carried out based on your consent.
10.4 What data is shared and for what purpose?
10.4.1 Payment Service Provider
When making a purchase, information is shared with our payment service provider. The data stored includes your first and last name, address, email address, and phone number. If you choose to pay by invoice, your personal identity number is also stored with the payment provider. The information is stored to process the purchase and protect both parties against fraud.
The payment service providers we use are: Klarna.
10.4.2 Shipping Company
To deliver your orders and complete our agreement, we must share specific information with the shipping company. The information shared with the shipping company includes your first and last name, as well as delivery address details. Your email address and/or mobile number may also be shared with the shipping company for notifications.
The shipping companies we collaborate with are: Postnord (REK).
10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name, and email address will be shared with our newsletter provider to keep you updated with information and offers for marketing purposes.
We use [newsletter provider] for sending newsletters.
10.5 Right of Access
You have the right to request a copy of all the information we have about you. The copy will be provided electronically in a readable format.
10.6 Right to Rectification
You have the right to request that we update incorrect information or complete any incomplete data.
10.7 Right to Erasure
You can request that your data be deleted at any time. There are some exceptions to the right to erasure, for example, if the data must be retained to fulfill a legal obligation (e.g., the Accounting Act).
10.8 Responsible for Data Protection
act925 is responsible for the storage and processing of personal data on the online store and ensures compliance with the rules.
10.9 How We Protect Your Personal Data
We use industry-standard security measures such as SSL/TLS and one-way hash algorithms to store, process, and communicate sensitive information such as personal data and passwords securely.
We use a Swedish platform, Quickbutik, operated by Quickbutik AB, based in Helsingborg.
Changes to the Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be published online on the website. The revised terms will be considered accepted in connection with the order or when visiting the website.
Disputes and Applicable Law
In the event of a dispute that cannot be resolved through mutual agreement between the company's customer service and the customer, you as a customer may contact the Swedish National Board for Consumer Disputes (ARN), see arn.se. For customers residing in an EU country other than Sweden, complaints can be submitted online through the EU Commission’s platform for alternative dispute resolution, see http://ec.europa.eu/consumers/odr.
In the case of a dispute, we will follow the decision of ARN or the corresponding dispute resolution body.
Disputes concerning the interpretation or application of these terms will be interpreted in accordance with Swedish law.